Community Labor Partnership – Movers

Refund Policy

Community Labor Partnership Cancellation and Reschedule Policy

Please note that once you have booked a reservation with us, it means that we have reserved time in our schedule exclusively for you. 

  • We charge 25% of your estimated move total to confirm your move and validate your card information.
  • If you cancel more than 72 hours in advance, you can cancel free of charge and you will receive a full refund on the deposit.
  • If you cancel your appointment within 72 hours of your scheduled move time, your deposit will turn into a credit, and should you wish to reschedule at a later date, can use this credit on future moving charges.
  • If you need to reschedule your move for any reason, we offer free rescheduling if you provide at least 24 hours notice to your originally scheduled time.
  • If you need to reschedule within 24 hours of your scheduled time, you will forfeit the deposit and are not subject for a refund and you will need to place a new reservation online.

Please provide cancellation notice of at least 72 hours prior to your reservation. Please provide reschedule notice of at least 24 hours prior to your reservation.

CANCELLATION AND RESCHEDULE REQUESTS MUST BE SENT VIA EMAIL to: contactus@communitylaborpartnership.com. The time stamp of your email will be taken as the marker for your requisite of a refund.

Community Labor Partnership no-show policy

If you are not planning to use the services provided by CLP, you must cancel your reservation at least 72 hours prior to the scheduled booking time. Customers who do not cancel reservations at least 72 hours prior to booking time and who do not appear in person at the address provided at the time of booking will be considered a “no show.” No-shows will forfeit their deposits and will be non-refundable.

Community Labor Partnership Moving Arrival Window

CLP is committed to excellence in punctuality. When you place your order with CLP and select your start time, we always expect to be on time, every time. For this reason, CLP has a 30-minute arrival window and this is considered the “grace period” for all CLP to arrive. After all CLP have arrived, your timer will begin and the Service will commence.

If a CLP arrives after the 30-minute arrival window, they are subject to a discount on the final total, per the severity of the delay. CLP implements this discount policy to ensure our clients are receiving the best possible experience with our services. Delays are never fun, and it’s our way of saying we’re committed to staying on schedule!

CONTACT US

If you have any questions about our cancellation or reschedule policy, please contact our Customer Care Team at: contactus@communitylaborpartnership.com.

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