Please note that once you have booked a reservation with us, it means that we have reserved time in our schedule exclusively for you.
Please provide cancellation notice of at least 72 hours prior to your reservation. Please provide reschedule notice of at least 24 hours prior to your reservation.
CANCELLATION AND RESCHEDULE REQUESTS MUST BE SENT VIA EMAIL to: support@caddymoving.com. The time stamp of your email will be taken as the marker for your requisite of a refund.
If you are not planning to use the services provided by Caddy, you must cancel your reservation at least 72 hours prior to the scheduled booking time. Customers who do not cancel reservations at least 72 hours prior to booking time and who do not appear in person at the address provided at the time of booking will be considered a “no show.” No-shows will forfeit their deposits and will be non-refundable.
CLP is committed to excellence in punctuality. When you place your order with CLP and select your start time, we always expect to be on time, every time. For this reason, CLP has a 30-minute arrival window and this is considered the “grace period” for all CLP to arrive. After all CLP have arrived, your timer will begin and the Service will commence.
If a CLP arrives after the 30-minute arrival window, they are subject to a discount on the final total, per the severity of the delay. CLP implements this discount policy to ensure our clients are receiving the best possible experience with our services. Delays are never fun, and it’s our way of saying we’re committed to staying on schedule!
CONTACT US
If you have any questions about our cancellation or reschedule policy, please contact our Customer Care Team at: support@caddymoving.com.
